OUR COMPLAINTS POLICY


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
 
To ensure we are able to put things rights as soon as we can, please read our complaints  procedure below and we will respond promptly to ensure complete satisfaction.
 
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
 
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on ……………………., or write to us at…………………………………………………………………………………………………………,  or email us at ………………………………………………………………………………………………………………………………and we aim to respond within x days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
 
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Any questions?

SDE Services London Ltd
 94 Eastbrook Drive
Romford RM7 0YU

 

Tel: +44 7984 663712

E-mail: stevendenhamelectrical@Gmail.com

 

Emergency contact number

Outside office hours, please dial: +44 7984 663712

Our opening times

Mon: 7am-6pm

Tue:  7am-6pm

Wed: 7am-6pm

Fri:    7am-6pm

Sat:   9am-4pm

Sun:  9am-4pm

 

24/7 Emergency  Call Out

 

 

Advice about business installations

Receive information from our staff concerning the planning and implementation of all electrical installations and maintenance.

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